Refund policy

Refund Policy

Last updated: September 19, 2026

Thank you for shopping at WEDELAYSHOP. We want you to be completely satisfied with your purchase. This policy explains how refunds work for our digital products.

1. Digital products

All products sold on our store are digital files (templates, design systems, creative tools). No physical items are shipped, which means there is nothing to return. Refunds are handled directly through our store.

2. 30-day satisfaction guarantee

We offer a 30-day satisfaction guarantee. If you are not satisfied with your purchase, you may request a refund within 30 days of the original purchase date.

To be eligible, the file must not have been downloaded and used. Once a digital file has been downloaded, the purchase is considered complete and irreversible.

3. When we issue a full refund

We will issue a full refund in the following cases:

  • The file is corrupted or cannot be opened.
  • The file does not match the description on the product page.
  • You were charged twice by mistake.
  • You cannot access the file despite our assistance.

4. When a refund cannot be granted

Due to the nature of digital products, refunds cannot be granted in the following cases:

  • The file has already been downloaded and used.
  • The purchase was made accidentally after the download link was accessed.
  • The buyer simply changed their mind after downloading the file.
  • The product was purchased on final sale or as part of a special promotion.

5. How to request a refund

To request a refund, please reach out through the contact form on our website with:

  • Your order number
  • A brief description of the issue
  • A screenshot if relevant

We review every request within 24 hours.

6. Refund processing

Once your refund is approved, it will be processed to your original payment method within 5 to 10 business days. The exact timing depends on your bank or card issuer — please allow additional processing time on their end.

7. European Union right of withdrawal

In accordance with European regulations on digital content, the 14-day right of withdrawal does not apply once the digital file has been downloaded with your express consent. By completing your purchase, you acknowledge this and waive your right of withdrawal for downloaded digital content.

8. Exchanges

Because our products are digital files, we do not offer direct exchanges. If you purchased the wrong file, please contact us through the contact form — we may be able to arrange a swap under certain conditions.

9. Let's find a solution first

We always prefer solving an issue over issuing a refund. If something is not working as expected, please contact us through the contact form on our website and we will do our best to make it right.

10. Contact

For any questions about this Refund Policy, please reach out through the contact form on our website. We usually reply within a few hours.